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Privacy and personal data

Here you can read which personal data NXT IPTV collects when you shop with us, the reasons for it and the rights you have.

1. What this Privacy Policy covers

In this Privacy Policy we describe how NXT IPTV processes personal data when you use nxtiptv.co, set up a customer account, place an order, or get in touch with our customer support.

Questions about how we process your personal data can be sent to us by email at [email protected] or through the Contact Us page.

2. What personal data we process

Which personal data we process varies with how you use the website and what products or services you order.

Among other things, we may process:

  • Your name and email address, when you place an order or set up a customer account.
  • Your contact details and delivery address, where they are required to handle or deliver an order.
  • Order details, for example the order number, which products or subscriptions you ordered, when you ordered, and the payment status.
  • Payment details needed to register and administer the payment.
  • Your IP address, for example in connection with payments, security checks and requests for a trial.
  • Your MAC address, username or other device details, where you supply them yourself and they are required to set up or deliver the service.
  • Support requests and other messages that you send us by email or through the other contact methods shown on the website.
  • Technical data that may be needed for the website, the customer account, the payment process or the service to work correctly.

Complete card details are not stored by us. External payment providers handle card payments and other electronic payments.

3. Purposes of the processing

We process personal data only when the processing has both a clear purpose and a legal basis.

Handling and fulfilling your order

We process the data needed in order to:

  • Take in and administer your order
  • Confirm the payment
  • Deliver your digital subscriptions
  • Deliver your boxes and accessories
  • Set up the service
  • Look after your customer account
  • Handle renewals and other changes to your subscription
  • Give you customer support

The processing rests on the legal basis that it is necessary to perform our contract with you.

Some data may have to be kept so that we can meet requirements under, for example, accounting and tax law.

In this case, the legal basis is compliance with a legal obligation.

Preventing fraud and misuse

Data such as your IP address, email address, order details and device details may be processed by us in order to:

  • Prevent payment fraud
  • Prevent trial periods from being misused
  • Keep customer accounts protected
  • Safeguard our systems and services
  • Look into suspected misuse

The legal basis is our legitimate interest in shielding our customers, our business and our services from fraud and misuse.

4. Payment

Checkout shows the payment methods on offer, which may include, for example:

  • Card
  • Klarna
  • Revolut
  • Bitcoin

If you pay through an external payment provider, the provider may process personal data under its own terms and privacy policies.

Normally, the only information we receive is what is needed to identify the order and check the payment status.

Complete card numbers, security codes and equivalent sensitive card information are not stored by us.

Bitcoin

For a payment in Bitcoin, payment details are created for the order in question.

These may include:

  • The Bitcoin address
  • The amount in BTC
  • Details of the transaction
  • The payment status

We use these details to identify and confirm the payment for that order.

5. Sharing of personal data

Personal data is shared only where this is necessary to run the website, process payments, deliver orders, give support or meet legal obligations.

Recipients may, for example, be:

  • Payment providers handling card payments and other electronic payments.
  • Email service providers that we use to send order confirmations, delivery information and other messages to customers.
  • Hosting and technical providers that we use to run the website and our systems.
  • Automation services that process and deliver digital subscriptions.
  • Carriers and delivery companies, when a physical product has to be sent to you.

Our aim is to share no more personal data than the service in question requires.

Wherever possible, automatic processing of digital subscriptions uses an order number or another technical identifier rather than your name and email address.

Selling your personal data to other companies is not something we do.

6. Transfer of personal data

Technical systems or servers used by some of our service providers may be located outside Sweden or the European Economic Area (EEA).

7. Use of cookies and local storage

We use the technical cookies and similar functions that the website and its basic features need in order to work.

Examples of what this may cover:

  • The shopping cart
  • Signing in
  • The customer account
  • The checkout
  • Security
  • Handling of sessions

The purpose of the necessary cookies is to make sure the website works correctly.

Should we later use other kinds of cookies or tracking technologies that require consent, we will inform you about this on the website and ask for your consent where the law requires it.

8. Retention periods

Personal data is kept no longer than needed for the purpose it was collected for, unless the law requires us to keep it longer.

The general rule is as follows:

  • Order and payment records are kept for the time that applicable accounting and tax laws require.
  • Customer account details are kept while the account is in use, or for as long as they are needed to administer earlier orders.
  • IP addresses and data linked to security or trial periods are kept as long as necessary to prevent and investigate misuse.
  • Support messages are kept as long as needed to deal with the matter and any follow-up.
  • Technical logs are kept only as long as security, troubleshooting and operations require.

Data that the law obliges us to keep cannot be erased until the applicable statutory retention period has expired.

9. What rights you have

Depending on the circumstances, the General Data Protection Regulation (GDPR) may give you the right to:

  • Get access to the personal data we process about you.
  • Have data that is inaccurate or incomplete corrected.
  • Ask for deletion of personal data where there is a legal basis for it.
  • Ask for restriction of the processing in certain circumstances.
  • Object to processing that is based on legitimate interests.
  • Receive certain data in a structured, machine-readable format where the right to data portability applies.
  • Withdraw consent you have given, where a particular processing activity relies on your consent.

Before we handle a request, we may need to confirm who you are, in order to protect your personal data.

You can reach us at [email protected] or through the Contact Us page.

Data we must keep by law cannot be erased before the applicable statutory retention period has run out.

10. Keeping data secure

We use reasonable technical and organisational measures to protect personal data from, for example:

  • Access by anyone unauthorised
  • Being lost
  • Being misused
  • Being altered
  • Being disclosed without authorisation

Keeping the passwords and other login credentials for your customer account secure is your responsibility.

Passwords, recovery phrases, complete card details and other sensitive security information must never be sent to our customer support.

11. Marketing and your data

Your personal data is not sold to other companies for marketing purposes.

Any direct marketing of our own that we send you will follow applicable rules, and you will be able to unsubscribe from it.

12. Raising a complaint

Should you consider that we are processing your personal data incorrectly, we ask you to contact us first, so that we get the opportunity to look into the matter.

13. Contacting us

For questions about this Privacy Policy or about how your personal data is processed, you can reach us here:

Email: [email protected]

Contact Us

14. Updates to this Privacy Policy

This Privacy Policy may be updated by us when needed, for instance if our services, technical solutions or legal obligations change.

This page will always show the latest version.

We also ask you to read our Terms and Conditions of Purchase.