Need help with your subscription, a payment, your device or something else?
Support is available by email and Telegram every day from 10:00 to 22:00 CET, in English and Swedish. Include the right details in your first message and we can help you faster.
We answer messages in the order they come in, in English or Swedish.
To help us help you faster, please include:
Do not send passwords or other sensitive information unless we have clearly asked for it.
When one channel fails, we need to know exactly which one. Please tell us:
The more details you give us at the start, the sooner we can track down the issue.
A few quick checks solve many issues. Before contacting support, try to:
Still not working? We are glad to help.
You do not always need to wait for support. Our instructions cover common apps, smart TVs, IPTV boxes and other devices.
There are also answers to frequent questions about:
Would you like to sell our service as a reseller? Email us or send a message on Telegram and mention that it is about reselling.
Please give us a short overview of:
We will reply with more information about the options.
Answers to the questions people ask most before ordering
Every day from 10:00 to 22:00 CET.
We answer messages in the order they arrive. Reply times vary with how many cases are open.
In the confirmation email you received when you ordered. Existing customers can see every order under My Account.
Send the channel name, its channel group, your device and app, and a short description of the problem.
Yes. Support answers on Telegram during normal support hours.
Keep each issue in one conversation. That way support can follow the history and help you sooner.
Did not find your answer? Get in touch
