Frequently asked questions about IPTV

Did not find your answer? Email [email protected] or go to Contact.

Ordering and payment

Which payment methods are available?

Card, Klarna, Revolut and Bitcoin. The payment page has the details.

Can I pay with Swish?

Not directly. Customers in Sweden can buy Bitcoin with Swish at Safello or Bt.cx and pay with that. In Norway and Denmark, Firi works the same way.

How long is a Bitcoin invoice valid?

48 hours. Send the full amount. If your exchange or wallet deducts a fee from what you send, add the fee so the correct amount arrives.

What does "with or without adult channels" mean?

It only decides whether adult channels are included. The price does not change. You choose the version when you add the subscription to the cart.

Can I test before buying?

Yes. Request a short free trial for an app or for a box with a MAC address.

Delivery

How quickly will I get my details?

Usually within a minute of payment. With Bitcoin, they are sent once the payment is confirmed.

What does the delivery email contain?

A username, a password, a server address and an M3U link. If you ordered for a box with a MAC address, the portal address is included as well.

No email has arrived. What should I do?

Check your spam folder first. If it is not there, email support with your order number and we will sort it out.

Where do you ship boxes?

We ship boxes and accessories to every country.

Using the service

Which devices are supported?

Samsung and LG smart TVs, Android TV, Google TV, Fire TV, Apple TV, phones, computers and IPTV boxes such as Formuler and TVIP. See the instructions.

How many devices can I use?

One subscription runs on one device at a time. To watch on more devices at once, choose Twin or Triplet.

Can I watch in other countries?

Yes. The service runs over the internet. A stable connection is all you need.

Which channels are included?

Check the channel list. Channel groups can be switched on and off in My Account.

Renewals

How do I extend my subscription?

Buy a new subscription and select extend at checkout. Enter your username or MAC address, and the time is added.

Do I need to set up the app again after extending?

No. Your login does not change, so the app keeps working as before.

Must I extend with the same length as before?

No. You can choose any length when you extend.

Account and support

What are the support hours?

Every day from 10:00 to 22:00 CET. Emails received after closing are answered the next day.

How do I reach you?

Email [email protected] or message us on Telegram at @nxtiptvoficial. Please include your order number. We answer in English and Swedish.

Where do I see my subscriptions?

My Account lists your subscriptions and their end dates. You can also switch channel groups on and off there.